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P
R I V A C Y :
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Marriott
has a strong commitment to providing excellent
service to all of our customers and visitors of
this Web site, including respecting your concerns
about privacy. We understand that you may have
questions about how this Web site collects and
uses the information that you provide to us. We
have prepared this statement to inform you of the
privacy principles that govern this Web site, including
Marriott.com and other Marriott sites included
within Marriott.com, which are listed in this
privacy statement ("Statement").
This Statement contains numerous general and
technical details about the steps we take to
respect your privacy concerns. We have organized
the Statement by major processes and areas so that
you can quickly link to the information of most
interest to you.
At Marriott, meeting your needs and expectations
form the foundation of everything we do--including
protecting your privacy.
If after reviewing this Statement, you have any
questions or privacy concerns please send an email
to privacy@marriott.com
or send a letter to:
Marriott International, Inc
Att: Information Protection, Dept 52.923.26
10400 Fernwood Road
Bethesda MD 20817
Marriott also participates in the BBBOnLine
Privacy Program. Further information about their
oversight program is available at www.bbbonline.org.
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Browsing
Information
We Collect and How We Use It
Reservations
Creating
a Personal Account
Marriott
Rewards Communications and Use of Member
Information
Registering
Your Marriott Rewards Account
Securing
the Transmission and Storage of Information
Travel
Related Services
Disclosure
of Information to Third Parties
Cookies
Pixel
Tags
Emails
about Special Offers and Promotions and Opt-Out
Events
and Meetings
Vacation
Ownership
Sweepstakes
and Online Games
Careers
at Marriott
Investor
Relations Communications
Other
Sites
Legal
Issues
Other
Marriott Sites Within Marriott.com
Marriott.com
Changes to Your Privacy Rights
Marriott
Rewards/Chase Card Services Visa Card
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Browsing
This Web site does not collect personally
identifiable information when you browse
this Web site and request pages from our
servers unless you voluntarily and
knowingly provide it to us. This means
that we will not know your name, your
email address, or any other personally
identifiable information just because you
browse the Web site. When you request a
page from our Web site, our servers log
the information provided in the HTTP
request header including the IP number,
the time of the request, the URL of your
request and other information that is
provided in the HTTP header. We collect
the HTTP request header information in
order to make our Web site function
correctly and provide you the
functionality that you see on this Web
site. We also use this information to
better understand how visitors use our Web
site and how we can better tune it, its
contents, and functionality to meet your
needs.
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Information
We Collect and How We Use It
When
we need to collect personally identifiable
information from you to provide you with a
particular service, we will ask you to
voluntarily supply us with the information
we need. For example, if you would like to
make a reservation at one of our hotels,
we will ask you for information such as
name, address, telephone number, email
address, credit card number, Marriott
Rewards number (if applicable), and room
preference to process your reservation. We
will use your email address to send a
confirmation and, if necessary, might use
the other information to contact you for
help in processing the reservation. We
will also use your email address to 1)send
you a pre-arrival message summarizing your
confirmation details and providing other
information about the area and the hotel,
2) notify you about special offers and
promotions as described in the email
section of this privacy
statement, as well as 3) send you periodic
satisfaction or market research surveys. You
can opt
out of emails at any time. You
can also opt out of Marriott research
surveys. The same types of information
would be requested to complete a gift
certificate purchase, register for a
Marriott Rewards promotion, enter a
sweepstakes or online game, to enroll in
the Marriott
Rewards program, or to redeem Marriott
Rewards points. On occasion, we use
third parties to provide us with
additional contact information about
you given the information you provided to
us directly. For example, if we know
your name and postal address, we may use a
third party to provide us with your email
address. We would then use this
information for market analysis and
marketing purposes.
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Reservations
The
personally identifiable information you
provide to us for making a reservation is
made available to the applicable hotel for
the purpose of meeting your reservation
request. After making a reservation
or completing your stay at a Marriott
hotel, unless you tell us otherwise, the
information you provide will be used by us
for direct marketing of Marriott hotels
and other Marriott products.
Marriott may use the services of
third-party mail houses for the sole
purpose of mailing materials.
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Creating
a Personal Account
At
your choice, you may create a personal
account containing information such as
your preferred Marriott hotel brands,
frequently visited cities, interests
(e.g., golf, tennis), and whether you
travel with children or pets.
Creating a personal account makes it more
convenient for you to make reservations by
eliminating the need to repeatedly enter
personal preference information. It
will allow us to inform you about special
offers and promotions that may be of
interest to you. In addition, if you
choose, you can include your credit card
information in your account. Your
credit card information will be used for
subsequent reservations to increase
reservation speed and eliminate the need
for you to repeatedly enter your credit
card information. The security of
this information is addressed in security
section below.
You
can access and review, update, or
deactivate your personal account
information online. If you
deactivate your personal account and are a
Marriott Rewards member, all information
not already required and stored as a
condition of membership will be deleted.
If you are not a Marriott Rewards member
and deactivate your personal account, the
user ID and password are deleted and the
account is recorded as inactive.
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Marriott
Rewards Communications and Use of Member
Information
Communications of relevant information is
important to administering the Marriott
Rewards program and providing you the
opportunity to maximize the benefits of
membership. We will only disclose
member information to the Marriott group
of companies on a need-to-know basis,
person(s) authorized by you, Marriott
franchisees, and mail houses that process
mail for such entities, for the following
purposes: 1) in order to better service
your account and preferences by keeping
you informed of your account status and
activities through printed or electronic
statements, 2) to assess your entitlement
to benefits, 3) to collect and process
charges incurred by you in Marriott
facilities, 4) to offer you additional
products and services, 5) send periodic
satisfaction or market research surveys
and 6) to offer you products or services
from select reputable companies with whom
Marriott has a strategic relationship
because we believe their offerings will be
of interest to you. When choosing to
become a Marriott Rewards member, you will
have consented to receive all of the kinds
of information described above. However,
you will be given the opportunity to
define and modify your mailing
preferences.
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Registering
Your Marriott Rewards Account
At
your choice, you can register your
Marriott Rewards account for viewing
online. When you register your
account, you will be required to provide
your name, email address, account number,
a desired user name, desired password and
password reminder. If you have
registered your account, you may review,
correct or delete information in your
account online. If you do not have
online access to your account please
notify your local Marriott Rewards Guest
Services office (http://www.marriott.com/rewards/csupp/csupp.mi)
in writing to review, correct or delete
information pertaining to your membership
(there may be a charge as permitted by
law), or to indicate your communication
preferences.
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Securing
the Transmission and Storage of
Information
We
treat the information you provide to us as
confidential information; it is,
accordingly, subject to our company's
security procedures and policies
regarding protection and use of
confidential information. When we ask
you for credit card data, it is
transferred over a Secured Sockets Layer (SSL)
line, provided you are using a SSL enabled
browser such as Microsoft Internet
Explorer or Netscape Navigator. We
also use SSL on other select pages where
you would enter personally identifiable
information. This ensures that your
information is encrypted as it travels
over the Internet. This secure mode
is enabled before any such information is
transmitted from your computer. You
will know you are in secure mode when the
padlock or key icon in the lower
right-hand or left-hand corner of the
computer screen appears in the locked
position. In addition, when
accessing a secure server, the first
characters of the site address will change
from "http" to
"https."
After
information reaches Marriott, it is stored
on a secure server that resides behind
firewalls designed to block unauthorized
access from outside of Marriott.
Because laws applicable to personal
information vary by country, our hotels or
other business operations may put in place
additional measures that vary depending on
the applicable legal requirements.
Information collected on the Web sites
covered by this privacy statement is
generally processed and stored in the
United States
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Travel
Related Services
To
provide you with a single source for
purchasing packages that include other
travel-related services such as airline
tickets or rental cars, we have entered
into agreements with select reputable
third-party travel companies that
aggregate inventory information from
suppliers such as airlines and car rental
companies. If you desire to purchase
a package that is facilitated through
Marriott.com you will be linked to a
Marriott-branded Web site that is hosted
by the travel company. If you choose
to purchase a package, it is necessary for
you to provide personally identifiable
information to execute the purchase. This
information is then provided to the
suppliers (e.g., airlines) for processing.
We have entered into contracts with these
third-party travel companies requiring
that they secure your personally
identifiable information as well as use it
only to execute the transactions you
request. The same security and
privacy commitments have been obtained
from the suppliers. However, you
should be aware that any personally
identifiable information you have supplied
directly to a supplier in any manner, in
the past or in the future, is subject to
their privacy statement and practices, for
which Marriott has no responsibility.
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Disclosure
of Information to Third Parties
In
addition to the travel-related services
and required information sharing described
directly above, Marriott does use the
services of third parties, such as email
service providers and marketing companies
that act as agents on behalf of Marriott.
These parties are contractually prohibited
from using personally identifiable
information for any purpose other than for
the purpose Marriott specifies. We
do provide non-personally identifiable
information to certain service providers
for their use on an aggregated basis for
the purpose of performing their
contractual obligations to us. We do
not permit the sale or transfer of
personally identifiable information
to entities outside of the Marriott family
of companies and hotels for their use
without your approval.
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Cookies
Our
Website uses "cookie"
technology. "Cookies" are
encrypted strings of text that a Web site
stores on a user's computer. Our Web site
requires the use of a Cookie throughout
the online reservation process. Without
Cookies we will not be able to keep
information you enter on multiple pages
together. For example, unless Marriott.com
can remember the dates you used in your
hotel search, we will not be able to check
room availability. Cookies also enable us
to customize our Web site and offerings to
your needs and provide you with a better
online experience on Marriott.com. In
addition, Cookies are used to:
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Allow
registered users to sign in without
typing their sign-in name each time
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Measure
usage of various pages on our Web site
to help us make our information more
pertinent to your needs and easy for
you to access
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Provide
functionality such as online
reservations, Marriott Rewards
transactions, and other functionality
that we believe would be of interest
and value to you
The types of
Cookies that we use are referred to as
"session" Cookies and
"persistent" Cookies. Session
Cookies are temporary and are
automatically deleted once you close your
internet browser. Persistent Cookies
remain on your computer hard drive until
you delete them or are otherwise removed
upon expiration. We do not use
Cookies to ascertain any personally
identifiable information about you apart
from what you voluntarily provide us in
your dealings with Marriott. Cookies
do not corrupt or damage your computer,
programs, or computer files.
We
use third-party advertising technology to
serve ads when you visit our Web site and
sites upon which we advertise. This
technology uses information about your
visits to this Web site and the sites upon
which we advertise, (not including your
name, address, or other personally
identifiable information), to serve our
ads to you. In the course of serving
our advertisements to you, a unique
third-party persistent Cookie may be
placed or recognized on your browser.
In addition, we use beacon gifs (see
description below), provided by our
ad-serving providers, to help manage our
online advertising. These beacon
gifs enable our ad server to recognize a
browser's Cookie when a browser visits
this site and to learn which banner ads
bring users to our Web site and whether a
reservation on Marriott.com is executed.
The information our ad-serving providers
and we collect through this technology is
not personally identifiable.
You
may set your browser to block Cookies
(consult the instructions for your
particular browser on how to do this),
although doing so will adversely affect
your ability to perform certain
transactions, use certain functionality,
and access certain content on our Web
site.
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Pixel
Tags
Marriott
and its third-party service providers use
pixel tags (also known as "clear
gifs" "beacon gifs" etc.).
Pixel tags are not visible to the user of
the Web site and consist of a few lines of
computer coding delivered with the Web
page. Pixel tags are not used to
collect any personally identifiable
information about you apart from what you
voluntarily provide us in your dealings
with Marriott. Marriott and our
email service provider use pixel tags to:
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Track
customer response to Marriott
advertisements and Web site
content
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Determine
your ability to receive HTML-based
email messages. Our email
service provider includes a pixel tag,
which they refer to as a "coded
sensor" in all of the HTML-based
messages sent on our behalf. The
sensor activates when the email
message is opened and flags the email
address of the user as one that is
capable of receiving HTML-based email
messages. This capability helps
our service provider to send the email
in a format you can read. The
sensor does not collect or use any
other information. If you cannot
receive HTML, you will not receive a
functioning sensor
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Know
how many users open an email and allow
our service provider to compile
aggregated statistics about an email
campaign for us
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Allow
us to better target interactive
advertising, enhance customer support
and site usability, and provide offers
and promotions that we believe would
be of interest to you
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Emails
about Special Offers and Promotions and
Opt-Out
It
is our intention to only send you email
communications that will be useful to you
and that you want to receive. When you
create a personal account, join Marriott
Rewards, or make a reservation and provide
your email address, we will periodically
contact you via email and provide
information about special offers and
promotions that may be of interest to you.
These communications will relate to
Marriott offers which may also
include the promotions of select,
reputable third parties with whom Marriott
has a strategic marketing relationship
because they offer products or services
that we believe would be of interest to
you. We typically use a
third-party email service providers to
send emails. These service providers are
prohibited from using your email address
for any purpose other than to send
Marriott-related email.
We
provide you the ability to define and
modify your mailing preferences online at
anytime including unsubscribing
from all marketing communications.
In addition, every time you receive an
email, you will be provided the choice to
opt-out of future emails by following the
instructions provided in the email.
You may also opt-out online by updating
your personal account, or sending a letter
to Internet Customer Care - Unsubscribe,
1818 North 90 Street, Omaha, Nebraska
68114-1315 USA. Please allow 10 business
days for us to process your opt-out.
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Events
and Meetings
If
you would like to submit a request for
proposal online or order a complimentary
copy of our Meeting Planner brochure you
will be required to provide certain
personally identifiable information. All
personally identifiable information you
provide such as name, mailing address,
email address and telephone number will be
transmitted to Marriott as an email via
the Internet and is not encrypted.
Personally identifiable information you
provide to us will be treated as
confidential information and is subject to
our company's security procedures and
policies regarding protection and use of
confidential information. Marriott will
not use this information for any other
purposes.
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Vacation
Ownership
If you connect to the Marriott Vacation
Club site please note that a separate
privacy statement governs the use of that
site (http://www.vacationclub.com/en-us/privacy/default.jsp)
However, the same Marriott privacy
philosophy applies.
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Sweepstakes
and Online Games
On occasion, we conduct sweepstakes and
online games that entitle the winners to
prizes. Each sweepstakes or online
game has it own terms and conditions.
Some sweepstakes and online games require
you to choose to enter and for others you
will be entered automatically if certain
elements described in the sweepstakes or
online games terms and conditions are met
(e.g., making a reservation with a certain
credit card). You will be informed
before a transaction is executed if it
will result in an automatic entry into the
sweepstakes. As part of entering a
sweepstakes or online games certain
personally identifiable information such
as name and email address will be
required. We may use this
information to send future communications
about specials and offers. As stated in
the email section of this privacy
statement, every time you receive a
marketing email you will be provided the
choice to opt-out of future marketing
emails by following the instructions
provided in the email.
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Careers
at Marriott
Marriott uses select private label
databases and tools hosted by third
parties on their Web sites to collect
information from individuals that wish to
be considered for potential employment.
Information you provide to us via these
private label services is accessible and
confidential to Marriott.
Marriott will not use the information you
provide for any purpose other than to
determine your qualifications for
potential employment with Marriott.
The third-party service providers are
prohibited from using the information you
provide for any purpose other than
collecting it on our behalf.
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Investor
Relations Communications
At your choice, you can use this Web site
to opt-in to email communications such as
notices of upcoming events. All
personally identifiable information you
provide such as email address will be
transmitted to Marriott Investor Relations
as an email via the Internet and is not
encrypted. Personally identifiable
information you provide to us will be
treated as confidential information and is
subject to our company's security
procedures and policies regarding
protection and use of confidential
information. Marriott will not use this
information for any other purposes
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Other
Sites
Marriott is only responsible for the
privacy statement and content of this Web
site. We are not responsible for the
privacy practices or the use of cookies on
Web sites that you have accessed this Web
site from and to the non-Marriott Web
sites that you may access from this Web
site.
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Legal
Issues
This
is a
United States
Web site and is subject to
United States
law. Marriott will disclose
personally identifiable information
without your permission when required by
law, or in good faith belief that such
action is necessary to investigate or
protect against harmful activities to
Marriott guests, visitors, associates, or
property (including this site), or to
others. As mentioned previously,
laws related to personally identifiable
information vary by country.
If
you are a customer who resides in the
State of California, you have the right to
request from Marriott a list of third
parties with whom we shared personally
identifiable information about you for
their own direct marketing purposes during
the previous calendar year. Although
Marriott does not share personally
identifiable information with unrelated
third parties for their own direct
marketing purposes, many of our hotels,
which are separately owned and operated by
franchisees of Marriott, are permitted to
use the personally identifiable
information they receive from Marriott to
market the Marriott hotels that they
franchise. If you would like to request
information about the franchisees that may
have obtained personally identifiable
information about you during the
immediately preceding calendar year,
please send an email to privacy@marriott.com
or letter to Marriott International, Inc.,
10400 Fernwood Road, Dept. 52.923.26,
Bethesda, MD 20817.
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Other
Marriott Sites Within Marriott.com
Within Marriott.com are numerous other
Marriott Web sites that are accessible
from links within Marriott.com or via
separate URLs. Namely, these Web
sites are: marriottrewards.com,
jwmarriotthotels.com, fairfieldinn.com,
marriotthotels.com, newworldhotels.com,
renaissancehotels.com, residenceinn.com,
springhillsuites.com, towneplace.com,
towneplacesuites.com,
conferencecenters.com, courtyard.com,
execustay.com, , marriottfoundation.org,
careers.marriott.com, marriottnewsroom.com,
marriott.com/investor and
executiveresidences.com.
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Marriott.com
Changes to Your Privacy Rights
In the future, we may need to change this
privacy statement. All changes will
be made here so that you will always know
what information we gather, how we might
use that information and whether we will
disclose it to anyone. This
statement was last updated on March 8,
2005.
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Marriott
Rewards/Chase Card Services Visa Card
If you chose to apply for a Marriott
Rewards/Chase Card Services Visa card you
will link from this Web site to Chase Card
Services' (a subsidiary of JP Morgan
Chase) Web site and will be required to
enter certain personally identifiable
information as part of the credit
application process. You can refer to
Chase Card Services' privacy statement
posted on their Web site to understand how
the information you supply will be used.
Chase Card Services is the issuer of the
credit card, and all terms and conditions
of being a cardholder are dictated by
Chase Card Services
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